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Home > Matrix Tips > Matrix Header - Brokerage Update Delays
Matrix Header - Brokerage Update Delays
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Issue Description

When printing from Matrix after updating brokerage information in your header, the printout may still display your previous brokerage instead of the updated information.

Cause

The Matrix system may need time to fully process and apply header updates across all functions, including printing capabilities.

Resolution Steps

  1. Wait for system synchronization - Allow 1 hour for the Matrix system to fully update all components after making header changes.

  2. Verify current status - Check if your updated brokerage information now appears correctly when printing.

  3. Contact support if needed - If the issue persists beyond 1 hour after your update, contact your MLS support team for further assistance.

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